Shipping policy

Physical merchandise orders typically ship within 3–5 business days after the order is placed, excluding weekends and holidays. During event launches, product drops, or other high-volume periods, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Event registrations, competition entries, tickets, and other digital purchases do not require shipping. Confirmation and event information are delivered electronically.

Shipping rates and delivery estimates

Available shipping methods, rates, and estimated delivery times are shown at checkout. Delivery estimates begin after the carrier receives the package and are not guaranteed. Carrier delays may occur after an order leaves our possession.

Order tracking

When tracking is available, you will receive a shipping confirmation email with tracking information after your order ships.

Shipping addresses

Please review your shipping address before completing checkout. If you notice an error, contact team@magiccity.games as soon as possible. We cannot guarantee changes after an order has entered fulfillment. Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address.

Lost, damaged, or incorrect shipments

If your shipment arrives damaged or contains the wrong item, contact team@magiccity.games promptly with your order number and photos when applicable so we can make it right. For packages marked delivered but not received, please check with household members, neighbors, and the carrier before contacting us.

International orders

International shipping availability and rates are displayed at checkout. Customers are responsible for any customs duties, taxes, brokerage fees, or import charges assessed by the destination country.

Questions

For shipping questions, email team@magiccity.games.